Thanks for logging in.

You can now click/tap WATCH to start the live stream.

Thanks for logging in.

You can now click/tap LISTEN to start the live stream.

Thanks for logging in.

You can now click/tap LATEST NEWS to start the live stream.

LISTEN
Watch
on air now

Create a 4BC account today!

You can now log in once to listen live, watch live, join competitions, enjoy exclusive 4BC content and other benefits.


Joining is easy.

Advertisement
Advertisement
Advertisement

Jetstar faces $1.95m fine for misleading claims about refunds

Luke Grant
Article image for Jetstar faces $1.95m fine for misleading claims about refunds

The consumer watchdog wants Jetstar to pay a $1.95-million penalty for misleading some customers over their right to a refund.

The ACCC has launched Federal Court proceedings against the Qantas-owned budget carrier.

Jetstar has admitted its website claimed some fares were not refundable and that consumers could only get a refund with a more expensive fare.

The court will now decide whether to approve a joint submission by the ACCC and Jetstar that the carrier should pay the $1.95-million penalty.

Jetstar also admitted it suggested consumer guarantees under the Australian Consumer Law did not apply to its flight services.

ACCC Chairman Rod Sims says no matter how cheap a fare is, people are always entitled to a refund.

“What we found with Jetstar is that they were making a lot of representations about no refunds.

“They were making a lot of representations that seemed to exclude your consumer guarantee rights. So we’ve taken action against them.”

Click PLAY below to hear the full interview 

Luke Grant
Advertisement