The lasting legacy for retailers post lockdown
Retail in Queensland copped a huge hit during the most recent lockdown and tight restrictions across south-east Queensland.
CEO of the National Retailers Association, Dominique Lamb, said it was “lost money” particularly with the school holidays in the mix.
“We saw $300 million lost by retailers alone in Queensland, which is quite significant … lockdowns are very, very expensive for retailers, mainly because people do’t get out and about and they don’t shop,” she told Scott Emerson.
She said mandatory masks can be off-putting for some.
“We know that wherever there are mandatory masks wearing, it is a deterrent for people to go shopping.
“We know that people certainly will stay away from shops if they have to wear a mask, of course that ends on Friday.
“We also know that where there has been a snap lockdown, we see a slower return to those centres.”
She said the QR codes were also a “friction point” for consumers, which unfortunately had spurred on more abuse and frustration against retail staff.
She said it was absolutely necessary from a health perspective, but could be frustrating for customers who wanted instant gratification and didn’t want to wait to enter a store.
Press PLAY to hear her insight into the impact of the most recent lockdown